Hardware / Networking Services
RDG Systems & Software Private Limited, provides various services and solutions in the field of Information Technology. Such services an solutions can be broadly categorized under:
Maintenance Services - Includes contracts wherein we provide various onsite/offsite maintenance and value added services to the customer.
Facility Management Services are provided to customers who need constant assistance in managing, monitoring and supporting their IT resources.
Networking Solutions deal with network infrastructure design & implementation, structured cabling, wireless solutions, switching & routing solutions, Vo-IP solutions, ISDN / Frame relay, security solutions like - firewall & VPN installations, etc.
Server Solutions comprises of design and deployment of network services like file & print, web server, FTP, mail & messaging server, proxy and content/spam filtering firewall servers. Server solutions also include implementation of various server redundancy and load balancing features like RAID and clustering.
We at RDG are in the business of providing onsite technical support to a large client base located in and around Kolkata as well as all across the Indian states of West Bengal, North Eastern states like Sikkim, Assam, etc., and the Kingdom of Bhutan.
Through Comprehensive and Non-comprehensive maintenance contracts, we provide:
On site Maintenance / Repairs / rectification / upgrade /downgrade, patches / drivers / BIOS / update / installations for all Intel based PC's and servers (both of RDG make & multi-brand), printers and internet appliances;
We categorize our clients into L1 / L2 / L3 levels, based upon their specific need for technical support and the criticality of their business systems. The service level agreement (SLA ) entered into, with the client detail the following points:
In order to maintain quality service and ensure highest level of client satisfaction, we regularly carry out customer feedback surveys detailing the following:
Problem solving performance
Reporting & service summary
Cooperativeness & competence of support & back-office staff
RDG Systems and Software Private Limited
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